TerraCom Wireless - Lifeline and ACP Plans
As a participant in the Federal Lifeline and Affordable Connectivity Programs (ACP), TerraCom Wireless offers free Smartphones along with free cellular and internet service to eligible households. Their website advertises Unlimited Talk, Unlimited Text, and Unlimited Data, but be sure to read the fine print. It’s not available in all areas.
Currently (October 2022), TerraCom offers service in the following states:
Arkansas, Arizona, Colorado, Indiana, Illinois, Iowa, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, Nebraska, Nevada, Oklahoma, Pennsylvania, Rhode Island, Texas, Washington, West Virginia, and Wisconsin.
All states do not have the same plan options. Listed below are the TerraCom plans available to eligible households by state:
Oklahoma and Washington
Tribal Base Plan
Tribal Base Plan plus Data
Non-Tribal Plan plus Data
Voice + Data
Voice + Data
All Other States
Voice + Data
An all of the plans listed above, the unused minutes do not roll over
Affordable Connectivity Program Plans
Regarding the Affordable Connectivity Program, TerraCom’s website explains the change that occurred with the discontinuation of the EBB program and the implementation of the ACP program. However, they’re not very clear as to the ACP plans they offer.
They’re clear that the Tribal ACP benefits are the same as the benefits received through the EBB program. That benefit is $39.99 per month. The Non-Tribal recipients will see a decrease in benefits from $39.99 a month to $30 per month.
TerraCom also explains the change in qualification criteria and that those previously receiving EBB benefits may have to requalify for ACP benefits.
How to Qualify for Lifeline and ACP
Although the TerraCom Wireless website doesn’t clearly outline the requirements needed to qualify for Lifeline and ACP, we will list the requirements below. You may also find this information on the USAC website. To qualify you must satisfy at least one of the following criteria:
Additional Programs if living on Tribal lands:
Signing up for Lifeline
To receive the free phone and service, you must first enroll in the Lifeline program. To do so, visit the National Verifier website and apply. Before starting your application, however, it’s best to have the necessary documents in hand to make the application process painless.
You will need not only documents that prove you are eligible such as a program Award letter or Benefits letter, but you’ll also need to prove your identity and that you are living. The image below outlines examples of acceptable forms of proof.
Once your Lifeline application is approved, you can then go to the TerraCom website to sign up for their service (When this article was written, TerraCom did not accept online applications. You had to call the Customer Service Center at 1-888-716-8880). TerraCom does not run credit checks or require you to sign a contract. After TerraCom approves. your application, your device should be shipped within 5 to 7 business days. This may vary depending on demand. If you didn’t keep track of the date of your application, you can always check the status of your application on the TerraCom Wireless website.
As TerraCom Wireless does not take responsibility for phones after they are delivered to a mailbox (i.e., a phone stolen from the mailbox), it’s best to monitor your mailbox daily until the phone is received.
If you do enroll with TerraCom Wireless you can always check the status of your application here
Do Your Homework
This person’s opinion (and it’s just an opinion): Other wireless providers offer coverage in the states listed on this page. Their offerings are clear and easy to understand. They also offer unlimited talk, text, and data. Please do your homework before signing up with any wireless provider. To view more wireless options, please visit the “By Provider” page or the State Listing page on this website.
Things to Consider
ABOUT THE AUTHOR: This site was created to help people find information about free government phones. We do not mail, activate or repair free government phones nor do we provide service. If you have questions about phone service we suggest you contact the phone service provider directly.
Last Modified: 28 November 2022
© freegovernmentphones.org 2022